Following a recent survey we carried out on 35 of our customers, 100% of those surveyed said they would recommend our company to their colleagues.
“Supply a large variety of human biological samples specific for many different diseases.”
“Service was outstandingly friendly and efficient.”
“Option to put ordered material on hold and get it shipped later, excellent service at all times.”
“Very proactive communication.”
"I am happy to tell you that we are very satisfied with your handling of our orders. Thats always fast and qualitative good. We order currently mainly from your company."
"I appreciate the extensive portfolio, the regular emails with updated lists of available parameters, the possibility to order FOC samples and reserve stock quantities for specific batches or the individual approach based on a wish list. I must not forget the friendly attitude of the staff, their flexibility and willingness to meet all our requirements."
"- Easy communication
- good reactivity
- the possibility to order FOC samples is highly appreciated"
"Very good at keeping me informed of the latest offerings."
"Requests are answered very quickly and always in a very customer-friendly way
You are always kept up to date about available material."
"I wanted to share some feedback from our customer regarding your service and support, which has been excellent. We appreciate your responsiveness and assistance.
The only downside noted is the pricing, which is less competitive compared to others. Additionally, we hope for a shorter lead time for the plasma we inquired about.
Thank you for your continued support!"
"the customer care is very efficient! the price is very competitive!"